Currently, we accept payments through Visa, Mastercard, American Express, Apple Pay, Google Pay and Cash upon Delivery. Please note that all Cash upon Delivery orders in the UAE must be settled in AED (United Arab Emirates Dirham).

Your online security is our priority. When you choose to make a payment with a debit or credit card, Nuvei ensures a safe and secure checkout process by encrypting your credit card details using SSL (Secure Sockets Layer) technology. To learn more about our commitment to secure transactions, please refer to our Secure Payment policy.

The displayed prices of items on our e-commerce platform include VAT/TAX, ensuring transparency in your shopping experience.

The currency for your shopping and payment will automatically default to the region you are browsing in. You can adjust your preferred currency at the top left-hand corner of the homepage for your convenience

The default currency is AED. If you prefer to make your payment in a foreign currency, your bank card's most up-to-date exchange rate will be applied.

We apologize for any inconvenience you may be experiencing. Please allow up to 30 minutes for system to process the order. Additionally, kindly check your Junk Inbox in your email.

Yes, credit card payment upon delivery is accepted.

This may happen for a few reasons, like the CVV number not matching your card, the card number is wrong, or trouble in the connection.
In these cases, you will see an instant message on your order review screen. If the error persists, please contact your bank to see if there's an issue with your card.

When you successfully place an order online, an authorization will be placed on your card. Depending on your communication settings, you may receive a notification from your bank at this stage. Please note that this charge is temporary and will only be confirmed once your order has been processed by our warehouse

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN/CVV or security code, and be sure that the card is current and valid.
Please note that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit.
Please contact your financial institution for further assistance.

For enhanced security during your online purchases, we have implemented an authentication system designed to safeguard your card transactions. As part of our ongoing efforts to combat fraud and ensure the security of your transactions, we rely on the 3D Secure payment protocol.

3D Secure, also known as Verified by Visa, MasterCard SecureCode, or SafeKey by Amex, is an authentication system that provides added protection against unauthorized or fraudulent use of your card. The cardholder authentication process involves three straightforward steps:

(a) Begin by validating your shopping cart, selecting your delivery method, and choosing your payment method. This will lead you to the 'Secured Payment Gateway,' where you'll enter your card details.

(b) Following verification, a 3D Secure window will appear, prompting you to authenticate your transaction. In most cases, this entails entering a one-time code that you'll receive instantly via SMS, answering a personal question, or providing your date of birth.

(c) Once you've successfully completed the previous step and your payment is approved, your purchase will be confirmed."

Promotional codes are valid in accordance with their terms and until the specified expiration date. They cannot be exchanged for cash and may not be combined with any other offers, sales, or promotions. Some codes may also have a single-use limitation. Certain products may be subject to additional conditions or may be excluded from promocode redemptions.

If you require an official invoice, please be aware that this document can only be generated after the delivery has been completed. To request an invoice, simply contact our customer service team, and they will promptly send it to you via email.

Yes, you can pay using a gift e-card received on your email. All you have to do is choose your item, before proceeding to "Check Out", then, under the total you should press on 'Promo code' - this will open a text box for you. In this box you can enter the e-card number you have and the order will be deducted by the 'Balance amount you have in your card'.

If you wish to split an order into multiple addresses, then you need to place multiple orders and specify an address for each order.

If you did not receive your order on the promised delivery date, please check your e-mail (in both your inbox and junk mail) as it is likely that you have received an e-mail informing you that the order has left our warehouse.
Please bear in mind that during sale periods and promotions, delivery dates may be longer.
Remember you can contact Customer Service during store opening hours and ask about the status of your order at any time.

Kindly check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available.
In this case, we will refund you the corresponding amount for this item.
Refer to exchange and refund policy for more details.
If you have not received any e-mail in your inbox or junk mail, please contact our Customer Service and will we reply to you as soon as possible.

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

If you have received an item, which is defective or different to the one purchased, we will refund these items. Please refer to exchange and refund policy for more details.

For any missing items or parts in your order, please visit the Contact Us section and send us an e-mail with your order number and the missing item's name and number.
Our team will look into your request and back to you in 2-3 business days.

You may request for a return online or do an exchange in-store, along with original receipt. The item should be in the original conditional with tags attached.

To change your delivery address, you must communicate with the Customer Service before order status is set to 'Under processing'. If order is under processing you cannot change.

Please get in touch with our Customer Service team and have your Order ID and the correct address ready. We will look into your request and get back to you.

If you are absent during the delivery man's first visit, you will receive an e-mail and a notice will be left in your e-mail. Please call back the telephone number indicated on the notice of passage.
If we were unable to reach you at the scheduled delivery time, we can reschedule the delivery (within the next 6 days), our team will have 2 more attempts.
If you miss all delivery attempts, the package will be returned to our warehouse and your order will be cancelled.
You will then receive your refund in a form of a credit note within 5-7 business days.

Upon delivery:

(a) The customer is required to check the condition of the packaging and the conformity of the product delivered, and to issue if necessary any reservations on the carrier's delivery slip.

(b) We require a signature (date and time received) from the customer on the delivery note, send to your delivery address as specified in your order, as soon as goods are delivered. Customer accept that evidence of a signature, done by himself or anyone at the delivery address, is evidence of delivery and fulfillment by us.

The goods are on customer responsibility from the time we deliver them to the Shipping Address provided on order.

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Although items do come back in stock, product availability depends on the brand's stock so we cannot identify when an item will be back on the e-shop. To keep track, simply fill your email in "Notify me when available", than as soon as item is back in stock you will be notified by e-mail.

If there is any issue related to the quality of items or parcels delivered, please contact our Customer Service Department within 24 hours after receiving your order for any assistance.

Customer will be required to arrange his own shipping or come to our store Galeries LaFayette Building in Dubai Mall and do the exchange, Address is: Emaar Properties (The Dubai Mall), Down Town Financial Center Road Dubai-United Arab Emirates. Or do a return request: Go to Order History, check the items you want to return, add a message than press on 'Request Return'.

If you have received an item, which is different to the one purchased, you can exchange these items, please refer to return or exchange and refund policy for more details.

Please check your email inbox and/or Junk folder. If you haven’t heard from us, please send us an email to Customerservice@galerieslafayette.ae and we will do our best to resolve your issue quickly.

As per our policy, the eligible items can be returned up to 14 days only.

As per our policy, the gift card and vouchers cannot be exchanged.

Yes. Shopping online or in-person, we offer a complimentary gift wrapping service for those who wish to add personalization to their giveaways.

No. Online shoppers need to specify that the item purchased is a gift and select the gift wrapping option at the checkout.

Yes, we offer gift e-cards for your convenience. For complete information on egift card Click Here

You may contact our Customer Service team via phone on the +971 4 339 9933, Ext. 2100 or on WhatsApp at +971 50 792 1117 or via e-mail at  Customerservice@galerieslafayette.ae

The steps are simple:

Click on 'Login' and then 'Create Account'
This will open a tab allowing you to enter your personal information. Register with your name, email, mobile number, date of birth, and create a password for your account. Please read the 'terms and conditions' and 'privacy policy,' and check 'I Agree.' Then, press 'CREATE ACCOUNT.'

Having an account means that you can view your order history, check your loyalty points balance, exchange items you've purchased, etc.

If you are already My Galeries member, log in using the same email and phone number associated with your loyalty card. For this process, you will receive an OTP message on your mobile number. Enter the OTP number  and sign in.

If you have forgotten your account password, you can reset it by clicking the “Forgot Password” link from the log-in page. A link to reset your password will be sent by email to you. 

To place an order you can use "Create an Account" form or use "Guest Checkout " to proceed.

If you are a registered user and you forgot your password, click on "Forgot Password" at log-in and you will receive an e-mail with instructions on how to reset it. For any other technical difficulties, please contact our Customer Service team at Customerservice@galerieslafayette.ae

We take data protection very seriously.  Information you provide to us via our website is stored on secure servers. Any payment transactions carried out through our website will be encrypted using Secure Socket Layer technology. However, please note that it is your responsibility to keep any  password or log-in codes issued to or chosen by you confidential. For full details on how we handle data, please read our Privacy Policy.

You have the right to modify all the personal information found in the "My Account" page. For any other requests please contact us through our "Contact Us" page. We will review your request and reply as soon as possible.

You can access any time your personal information under "My Account" page and update your information:

• First or Last Name. 
• Email.
• Password.
• Etc.

Log in to your account, then click on "Address Book" and click "View". Select the address you'd like to update, click "Edit" then on "Save" once the change has been made. You can add multiple addresses by clicking "Add New Address" button. To delete address click "View" then select the address you'd like to delete and press cross button.

To unsubscribe, go to “ My Account" then click on "Reference Center" where you can unsubscribe from the newsletter.

We value your feedback and appreciate your thoughts as they help us enhance your shopping experience. Please share your feedback here {link: https://docs.google.com/forms/d/1ab1QrdM03YHX_noENtKdReY-LtiskBPzrkSfwSe4oVQ/edit} or contact our Customer Service at Customerservice@galerieslafayette.ae.

Please add us to your contact list as this will avoid our emails going into those folders.

Galeries Lafayette is located at The Dubai Mall, Downtown, Dubai, United Arab Emirates.

If you plan to take a taxi, order Careem or Uber driving services, simply tell your driver to drop you off The Dubai Mall, entrance #3.

The nearest metro station is the Burj Khalifa/The Dubai Mall station, which is within a walkable distance from The Dubai Mall by using the Metro Link Bridge.

If you plan to drive to The Dubai Mall from the centre of Dubai, take the first interchange and proceed through Financial Centre Road. If you’re coming from Abu Dhabi, take the exit to Financial Centre Road from the first interchange.

There are two buses that service The Dubai Mall every 16 minutes: route 27 from the Deira Gold Souk station and route 29 from Ghubaiba bus station. The buses arrive and depart from the tourist drop-off area, located in front of the Grand Drive Entrance, on the Lower Ground Floor of The Dubai Mall.