eGift Card Policy

Purchase an eGift card online to share with a friend or receive one as a gift for your shopping pleasure at Galeries Lafayette. All eGift card orders are subject to review and approval by French Department Stores (LLC) with applicable conditions.

Terms and conditions


  • The eGift card is valid only for use in the Galeries Lafayette online store.
  • This card can be redeemed for goods or services (excluding exceptions mentioned in-store) within 12 months from the date of issuance; no extensions are available.
  • It can be used repeatedly as a promo code until the value limit is reached, and you can complement payment with another method if needed.
  • French Department Stores (LLC) is not liable for lost, stolen, or unauthorized card usage.
  • Refunds or replacements are not provided.
  • The card cannot be exchanged for cash or credit, is non-transferable, and resale is prohibited.
  • For information regarding issuance date, expiry, or card balance, please contact our customer service. 

How does it work?

 

To purchase:


  1. Visit the eGift card page and provide the following information: Your Name, Recipient's Full Name, and Recipient's Email. Please ensure the email is accurately entered to prevent any issues with card delivery.
  2. Add a personalized message for your friend in the “Message” field (optional).
  3. Select the desired amount to load onto the eGift card, starting from 100 AED.
  4. Click "ADD TO CART".
  5. You can either continue shopping or proceed to checkout to complete your purchase.
  6. The card will be activated and sent as soon as payment is made.

To redeem:


  1. The eGift card can be purchased online and is for online use only at galerieslafayette.ae.
  2. Add the products you wish to purchase to your 'Shopping Bag.'
  3. When you're ready, proceed to checkout, then payment, and in the payment methods click on “Redeem E-GIFT Card” to enter the code you received via email.
  4. The total amount will be reduced by the available balance on your eGift card.
  5. Click “Checkout” and follow the remaining steps to complete your purchase.

For more information:
If you have any questions or need further assistance, please don't hesitate to contact our customer service team. You can visit us in-store, call us at +971 4 339 9933 ext: 2100, or email us at Customerservice@galerieslafayette.ae.