Services
Making your shopping journey all the more enjoyable and exciting is our utmost wish. This is why our team of experts worked hard to put together a list of services in order to provide you with a seamless pampering experience. We are here to make it all about you!
Personal shopping
Our stylists are dedicated to craft you the perfect looks presenting you with personalized and unique pieces from Galeries Lafayette store and accessories to embellish any apparel. They are also available to assist you shopping online via Zoom – with a 48 hours advance booking.
BOOK AN APPOINTMENT
Call our Personal Shopper Team: +971 0545845222
WhatsApp our Personal Shopper Team: +971 545845222
Facial & makeovers
Indulge in this mini service to get familiarized with the cosmetics that suit your skin. Minimum 48 hours in advance booking is required. The service can only take place in-store. Our representative will call you to give you a booking confirmation upon receiving your request. Service subject to availability.
BOOK AN APPOINTMENT
Call Customer Service: +971 043399933 Ext 2100
Email Customer Service: Customerservice.uae@galerieslafayette.ae
WhatsApp Customer Service: +971547921117
For loyalty members only
(a) Red Card Holders can benefit from a complimentary skin consultation;
(b) Gold Card Holders can benefit from a complimentary skin consultation, express makeup & a complimentary mini facial;
(c) Platinum Card Holders can benefit from a 30 minutes’ facial and a complimentary make-over.
Shop n drop: hands-free shopping
Galeries Lafayette offers a convenient customer experience to all its clients. We can take care of your shopping bags while you enjoy your shopping tour in Galeries Lafayette. Simply proceed to Customer Service located on the second floor to drop your bags leaving your full name and phone number for referral. Valid receipt of the purchase is needed. We can store customers’ shopping throughout daily opening hours.
HOW IT WORKS?
(1) Shoppers can drop off shopping bags at Galeries Lafayette customer service in the 2nd floor.
(2) All items will be stored safely until closing time. The customer can request for a porter assistance to bring the items anywhere inside The Dubai Mall at least one hour prior to closing.
(3) Storing bags at the collection desk is free of charge. However, next-day delivery charges apply to hotels and residences in Dubai and other emirates across the UAE region.
Home delivery
Galeries Lafayette delivers across the UAE and its remote areas, with the delivery methods outlined below. We’re constantly striving to improve your experience and are working on introducing more delivery methods across our channels.
HOW IT WORKS?
After we receive your order, and within 48 hours, our customer service will get in contact with you to confirm delivery address detail, delivery date and time.
Please note that during sale periods and promotions the delivery time may be longer than normal. Deliveries take place between 9am - 7pm. The following options are available for delivery to your requested address:
(1) Delivery to Dubai, orders placed by 12pm will be delivered the same day while orders placed after 12pm you will be delivered the next day.
Delivery to the other cities of the United Arab Emirates, orders placed by 12pm will be delivered the next day to 5 working days from the date of purchase, depending on the item and time slot availability.
(2) An emergency gift? An irresistible desire? Choose express home delivery! Express Home Delivery to all cities within the UAE, within 24-48 hours. Service only provided upon request and additional charges applies.
(3) Click and Collect from our department store located at The Dubai Mall, within 12-24 hours.
(4) Worldwide Delivery available to all countries within 30 days, service provided upon request with additional charges applied.
For delivery fees details kindly refer to our Shipping and Delivery Policy.
Home storage
We make it easier on you by offering a storage service as a clever alternative to storing your personal things. The perks of our storage units allow you to keep your belongings safe until you are ready to move to your new apartment, travel or else. The service is free of charge for the first month and is eligible upon purchase. After one month, in case you need more time, our storage service fee varies between AED 100, 150, 250 per month depending on the order value and the size of the items.
HOW IT WORKS?
Book the storage service directly upon purchasing your items and pay on the cash counter, or contact our Customer Service to extend the storage period and pay cash on delivery or payment link.
Call Customer Service: +971 043399933 Ext 2100
Email Customer Service: Customerservice.uae@galerieslafayette.ae
WhatsApp Customer Service: +971547921117
Valet parking (My Galeries Platinum card members only)
Galeries Lafayette offers free valet parking available at Gate 3 entrance of The Dubai mall exclusive only for the Platinum card members.
HOW IT WORKS?
Simply present your ID and Galeries Lafayette Platinum card to the valet parking staff for verification.
Gift wrapping
Shopping online or in-person, we offer a complimentary gift wrapping service for those who wish to add personalization to their giveaways.
HOW IT WORKS?
Online shoppers need to specify that the item purchased is a gift and select the gift wrapping option at the checkout.
Gift cards
One card, one thousand choices. Grant your loved ones endless gifting possibilities with a Galeries Lafayette gift card or eGift card. Looking for a last-minute gift that makes a statement? Sway your loved ones with the infinite array of fashion choices and stylish household items and lifestyle products that are guaranteed to impress anyone with a keen eye for beauty and peculiarity.
HOW IT WORKS?
eGift cards can be shopped and used online only by entering your card number at checkout on the payment and billing page. Whereas the physical gift cards should be purchased and used at Galeries Lafayette physical store only.
To buy an eGift card online, follow these steps:
(1) Select a design from the eGift card options you have to choose from.
(2) On the eGift card product page, select the black dropdown menu labeled "Card value" to select an amount in AED for your gift. The minimum fee starts at is AED 100 to be loaded on the gift card until the requisite amount of customer.
(3) Select the number of eGift cards (quantity) you wish to purchase.
(4) Click "Add to cart”.
(5) A pop-up will appear, allowing you to continue shopping or go to checkout. Select an action.
For more details, please visit the eGift card policy.
Gastronomic experience
Le Gourmet – for dine-in and takeaway. Your destination for dining and delicatessen grocery shopping, nestled in Galeries Lafayette department store on the second floor, in The Dubai Mall. Established in Dubai since 2009, Le Gourmet is a temple to a culinary experience and family-friendly food hall offering a whole range of flavorful ingredients from all over the world to suit all your tastes and guaranteed to offer uncompromising quality. You can enjoy Le Gourmet from your homes as they are open for delivery via Deliveroo.
HOW IT WORKS?
Click here to make your order via Deliveroo
Events & catering
Le Gourmet Events and Catering launched in 2012, due to high demand and appreciation for Le Gourmet’s delights from clients. Hence, the goal was to bring Le Gourmet’s expertise and inspiration near you. Building trust with our clients in The Middle East is essential for us. We believe our culinary expertise, gracious professionals and meticulous service industry speaks for itself. Our fresh and original menus reflect our spirits of tradition, passion and proficiency and we are endowed enough to be working with chefs from ten different regions.
HOW IT WORKS?
If you are interested in our catering services for events, please contact us and a representative from our team will get in touch with you.
Email: GL.Gourmet@medsdubai.com
Phone: +971 043399933 Ext 2385
WhatsApp: +971506549388
Tailoring
Galeries Lafayette is providing alteration services for customers who purchased clothing items that need simple alterations or to fasten any slight damages. Amendments services are made by Galeries Lafayette in-house tailors. We only offer the possibility of basic alterations such as shortening and tapering without a restyling amenity.
HOW IT WORKS?
Online shoppers must the visit the store with the receipt of purchase to avail the service. Red Card Loyalty Program members can benefit from this complimentary service. Non-members are charged a fee according to the nature of the service.
For more information or to book this service, contact Customer Service
Call : +971 043399933 Ext 2100
Email: Customerservice.uae@galerieslafayette.ae
WhatsApp: +971547921117
Wedding registry (in-store service)
Galeries Lafayette offers wedding services for couples who wish to open a wedding gift registry account wherein their expected guests will donate a gift by cash or select products from the items chosen by the couples.
HOW IT WORKS?
Registry is free of charge and will stay open for 12 months or up until the customer requests to close the registry. We require 5-7 working days for the registry closure. There are two types of wedding list registry: Open List for cash gift donation and Set List for gift items selection. Different terms and conditions apply for each type:
Open list
The term means opening an account in the bank. We will open an account number for them and all their guests will deposit any amount to the account, whatever the gross amount is, these proceeds will be dispensed as 70% store credit and 30% cash back.
Set List
This type of gift registry follows the same procedure with the Open list with regards to opening the registry and serving the contract. However, after serving the contract, the Wedding Registry in-charge will request one staff to assist the couple in choosing Galeries Lafayette items to be kept in the list for their guest to purchase as gift. Once all the items purchased by the guest are ready, we will confirm to the couple the delivery date and time as well as their correct complete address. There will be an additional 10% store credit for every select purchased brands which can be used by the couple to purchase any items of their choice.
For more information contact Customer Service
Call: +971 043399933 Ext 2100
Email: Customerservice.uae@galerieslafayette.ae
WhatsApp: +971547921117
Treasure Island (in-store service)
We make sure your shopping experience will go as seamless as possible. For that, Treasure Island is a safe environment and play space for families where kids can play, explore their talents and relish in an energy-burning fun experience while you enjoy a long stress-free shopping spree.
HOW IT WORKS?
Booking is required. Contact Customer Service to book:
Call: +971 043399933 Ext 2100
Email: Customerservice.uae@galerieslafayette.ae
WhatsApp: +971547921117
Working hours: 10 AM – 10 PM
Admission fees:
- First hour: AED 100
- Additional hour: AED 30
- Full day: AED 200
Children less than 3 years old are only always admitted with an adult for supervision.
Read the full Treasure Island rules, regulations and admission.